Helplines and Crisis Services

Suicide and Crisis Intervention

The following is a list of local treatment providers who offer suicide and crisis intervention services. If you are experiencing an emergency, please call 9-1-1 or go to your closest emergency room.

Free 24-hour suicide hotline: (855) 278-4204

Santa Clara County Emergency Psychiatric Services (EPS):
871 Enborg Lane
San Jose, CA 95128
(408) 885-6100
Available 24-hours a day. Evaluation, assessment, treatment and observation, and referral to appropriate care, including admission to a hospital when needed.

Santa Clara County Mental Health Urgent Care
871 Enborg Ct.
San Jose, CA 95128
(408) 885-7855
8am-10pm daily; walk-in or by appointment
Walk-in outpatient clinic for Santa Clara County residents experiencing a mental health crisis. Provides screening, assessment, crisis intervention, referral and short-term treatment for adolescents and adults.
Read the program brochure here.

Santa Clara County Suicide & Crisis Hotline
24-hours a day
Provides phone intervention and emotional support to individuals in crisis. Highly trained volunteer counselors assist people who are feeling suicidal, experiencing distress, or just need to talk with someone who will listen.

Santa Clara County Mental Health Call Center
For information regarding behavioral and mental health services (including eating disorders), screenings, appointments, benefits and authorizations.

Santa Clara County 24/7 Information and Referral
Dial 2-1-1
Free non-emergency, confidential 3-digit phone number/service for access to critical services (multilingual)

National Alliance on Mental Illness (NAMI) 
1150 S. Bascom Ave., Suite 24
San Jose, CA 95118
Local: (408) 453-0400
National: (800) 950-6264

NEDA, National Eating Disorders Association
Information and Referral Helpline: 800-931-2237
NEDA’s Helpline offers a safe place to ask questions, find support and receive free information and referrals. Helpline volunteers are available Monday through Friday from 8:30am to 4:30pm PST.

Alum Rock Counseling (For Teens)
1245 E. Santa Clara St.
San Jose, CA 95116
(408) 294-0579
FREE. Ages 6–17. Bilingual services available.

Bill Wilson Center (For Teens)
(408) 243-0222 (Main)
(408) 850-6125 (Crisis)
(888) 247-7717 (Teen)
Up to 30 days of respite care for teens in crisis/conflict
Counseling services

Uplift Family Services (Formerly EMQ FamiliesFirst) Crisis Team for children and adolescents(For Teens)
(408) 379-9085 (24-hour crisis hotline)
(877) 412-7474 (toll-free)
They will assess the situation through a phone interview and may send out a police officer for a welfare check.

Family & Children Service (FCS) (For Teens)
950 W. Julian Street
San Jose, CA 95126
(408) 292-9353
Hotline volunteers and staff members are trained to listen and connect callers with resources.